Have Questions? Let us point you in the right direction!
What is the difference between year-long and monthly membership?
Both memberships allow access to all of the same programs within the Reset Academy. The only difference is that for the yearly membership, you pay a one-time payment that covers 12 months in the Academy and is automatically renewed the following year. Where as the monthly subscripton, renews on the date each month unless you cancel prior to the automatice renewal.
How do I cancel my membership?
Monthly members can cancel at any time by going into your settings and click cancel (see below). Note: no refunds for monthly subscriptions.
YEARLY members, choosing to cancel within 7 days. You must email:[email protected]To request a REFUND and ask us to cancel your subscription. If you simply go into your settings and cancel, it will cancel the subscription from renewing the following year but will not generate an refund.
Using credit card:
Log in to your account.
Click on your Avatar from the page header.
Select Settings from the dropdown.
Click Billing Info in the top right of the page.
You must log in to your PayPal account then go to Settings.
Click Payments in the top menu.
Select Manage automatic payments under the "Automatic payments" section.
Select the Dr. Mindy Pelz Chiropractic Corporation in the left sidebar.
Click the Cancel button.
Confirm their wish to cancel and click Cancel Automatic Payments.
What is the refund policy for a year-long membership?
The YEARLY subscription is the only one eligible for Refunds. If you're not satisfied within the first 7 days, we can refund the full amount. Past 7 days, your year-long membership is non-refundable.
Monthly subscriptions are NON-refundable.
If you have selected to pay for the entire year, you will be charged immediately. Your membership will be automatically renewed after one year, and payment will be charged to your credit card. You will be notified via email before the renewal date, and you will have the option to cancel the membership renewal. However, if you wish to receive a refund, you must email: [email protected] to request a refund within 7 days of subscribing. Yearly is only refundable within the first 7 days.
Monthly option is NON-Refundable. If you select the monthly payments, the first payment will be charged immediately. This payment begins the monthly charge, and your card will be automatically charged on the same day, the following month.
Are we committed to the complete year if we do the monthly payment option?
No, the monthly membership is simply a month-to-month option. You pay $200/month and can cancel at any time. Monthly is non-refundable.
How can I get my questions answered if I'm not in the Reset Academy?
For general questions about the Reset Academy programs, including our Live Resets, you can email [email protected]
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If you signed up for just a Guided Reset for $300, you only have access to that one Reset and one community. Only full academy members have access to all the courses and communities. Upgrade to a yearly membership today to gain access to all resources, zoom calls, AND all Guided Resets throughout the year!
What if I miss a Community Reset call?
Don't worry if you miss a Community Reset call! They will be recorded and posted up to 24-hours later.
What's included in a Guided (Live) Reset?
Our various Guided live Resets are a single course which contains all the information you need organized in a step-by-step process. They are a single course and not the full mulitple courses and communities always available in the Reset Academy. There are in-depth videos where Dr. Mindy teaches each concept to be learned, a beautifully detailed eBook which includes meal suggestions, calendar, written explanations, and more, live group coaching calls with Dr. Mindy or team (hosted via Zoom), a private community full of other dedicated Resetters participating in the Reset with you, and support in the community from Dr Mindy's team.
How long will I have access to the Community Reset material?
30 days after the Reset ends. After that, it will be archived for full Reset Academy members only.
Why can't I access all the courses?
The Guided Community Reset is one course only. The year-long Reset Academy program offers multiple courses, including 4-6 live Resets a year. It also provides resources such as Dr. Mindy's (3) books, applicable science and studies, live group coaching calls, live HIIT workouts with Dr. Mindy, fast training weeks, and incredible community support! Explore the Academy, here: http://bit.ly/ResetAcademy
How can I get my questions answered?
We have an incredible community page where you can ask any of your questions! Our Reset Community Team will be online each day to make sure you understand each protocol being learned.